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Returns & Refunds Policy

Under what conditions can I return/ replace my product?

Wrong product delivered
Expired product delivered
Damaged product delivered
Physical damage/ tampered product or packaging
Incomplete order – missing products

 

To raise a return/replace request, please contact us at: +91-9313112183 or write us at support@arushafoods.in

 

Under what conditions return/ replacement requests will not be accepted?

Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery

 

Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

OR

Please call us on +919313112183, (Mon – Sat – 9 am to 6 pm), and we will help you in cancelling the order.

 

How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund


How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up

 

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